Tech-related Questions and Issues
If you are looking for a community to voice your questions and discuss certain issues, our community Slack has become the go-to place for Alpaca users. The community consists of both experienced users and beginners. From basic questions about core features and API commands to discussions around how the market works as well and analysis of user algorithms, Slack is the place where you can find most answers about our service as well as what is happening in the Alpaca system and what other users are experiencing in real time. Alpaca Slack members are incredibly supportive of each other and also try to answer questions as much as possible. For brokerage-related questions or issues, we do not recommend looking for answers or support in Slack. Since most of brokerage-related issues can be solved only by Alpaca’s brokerage operations team, you will want to contact the brokerage operations team directly by sending an email to [email protected]. Brokerage operations team members are not permitted to answer questions or provide support on Slack due to regulatory reasons.
If you are wondering why some features that you think should be there are not there yet, you may find others who also thought about the same thing. If you are stuck with a bug and did not get any answers in the community Slack, you may see how others have found the same issue.
The Alpaca API GitHub repository is the place for you to file feature requests and issues you are experiencing. Users can see what issues others have encountered and contribute their own experiences in the comments section of the reported issue. Users can also view and comment on requested features.
If you have technical issues specific to one of our client SDKs, please file the issue directly in the relevant SDK GitHub repo.
Lastly, please note that the GitHub repository is not a good place to report or find information regarding Alpaca’s brokerage service. Instead, you’ll want to read our Brokerage Service FAQ, which specifically acts as our brokerage-related knowledge base.
If you want to read more about the market, trading strategies, and coding, please check out Automation Generation, Alpaca’s Medium publication. Automation Generation consists of posts coming from the Alpaca Team as well as its community members.